Refund policy
Refund Policy
Printed just for you. Every item is made to order, so we can't accept returns or exchanges for change of mind, or if the wrong size or color was ordered. Please check the size chart and the "Fit & sizing" notes before you order.
Damaged, defective, misprinted or wrong item: email us within 14 days of delivery with your order number and a clear photo of the problem. We may ask for more photos. Once confirmed, we'll send a replacement, or a store credit or refund, at our discretion. You don't need to send the item back. Small differences in print placement (up to about ½ inch) and slight color differences between screens and fabric are normal and aren't defects.
Lost packages: if your order hasn't arrived within 30 days of shipping (45 days for international), email us within 7 days after that. We'll work with the carrier and our print partner to find a fair solution, such as a replacement or refund. We can't be responsible for packages once tracking shows them delivered, including porch theft. Please check with neighbors and your local post office first.
Wrong or incomplete address: if the address entered at checkout was wrong or incomplete, we can reship at the customer's cost.
International orders: customs duties, taxes and import fees are the buyer's responsibility. Packages that are refused or not picked up can't be refunded.
Cancellations: orders can be canceled only before production starts, within 2 hours of ordering. Email us right away. After that, we can't cancel or change the order.
Sale items and gifts: discounted items and gift orders follow the same rules.
Chargebacks: if something's wrong, please contact us first. We're a small gym and we'll do our best to make it right quickly.
Refunds go back to the original payment method. Your bank may take 5–10 business days to show it.
We may update this policy from time to time. The version on this page applies to your order.
Contact us: info@refugejiujitsu.com · 530-409-2071
Refuge Jiu Jitsu · 3342 Cach Ln, Cameron Park, CA